Return & Refund Policy

Thank you for choosing WildHoof. Before completing your purchase, please review our return and refund policies. By placing an order at https://wildhoof.shop, you agree to the following terms and conditions.

🗓️ Returns

You may initiate a return within 30 days from the date your order was delivered. To begin the process, please contact our support team at support@wildhoof.shop within this timeframe.
Return requests made after 30 days will not be accepted.

✅ Return & Refund Policy Conditions

To be eligible for a return or refund, the following conditions must be met:

  • The product must have been purchased directly from our official store: wildhoof.shop

  • Proof of purchase and clear supporting images are required

  • Only items that are incorrect, damaged, or defective upon arrival are eligible

  • Products must be in original condition: new, unworn, unused, and in original packaging

🚫 Non-Returnable Circumstances

Returns or refunds will not be accepted under the following conditions:

  • Change of mind

  • Used or worn products

  • Missing accessories or parts

  • Correct item, size, or color was shipped as ordered

  • Products received as a free gift with purchase

All return requests are subject to approval by a WildHoof representative.

🔁 Exchange Policy

If the correct item was shipped but arrived damaged, we will offer an exchange. However, customers are responsible for shipping the item back and covering the return shipping fee.

❌ Refund Refusals

We reserve the right to deny refund or return requests if:

  • The correct item, variant, and size were sent

  • The return instructions were not properly followed

  • Items were returned without prior approval

📦 How to Request a Return/Refund

  1. Email us at support@wildhoof.shop within 30 days of delivery

  2. Include your order number, a clear explanation of the issue, and relevant images

  3. Do not ship the item back without our confirmation and instructions

  4. Once approved, use a trackable shipping method for returning the product

  5. Customers are responsible for return shipping costs

Once your return is received and inspected, we will process your refund within 3–5 business days.
Note: Shipping fees are non-refundable.

💳 Refund Method

Refunds will be issued via the original payment method used during checkout. Processing may take 3–5 business days after approval. If you don’t see the refund within this period, contact us at support@wildhoof.shop.

💬 Need Help?

For any questions or support, feel free to reach out:

📧 support@wildhoof.shop
📍 1942 Broadway St. STE 314C, Boulder, CO 80302, United States

Your satisfaction is our top priority. Thank you for trusting WildHoof.