FAQs

🛒 HOW DO I PLACE MY ORDER?

Simply choose your preferred item on the product page, click “Add To Cart,” and follow the checkout steps to complete your purchase.
You’ll receive a confirmation email, and we’ll notify you once your order is on the way!

📦 WHEN WILL MY ORDER SHIP?

Orders are processed within 1–3 business days (excluding weekends and public holidays).

🚚 HOW LONG DOES SHIPPING TAKE?

United States (Contiguous): 7–15 business days
International (Canada, UK, EU, Australia, etc.): 15–30 business days

High-demand periods may add a few extra days to delivery times.

🌍 WHERE DOES WILDHOOF SHIP FROM?

Most of our items ship from the United States (typically 7–10 days).
Some specialty items may ship from Asia, arriving within 10–15 business days.

🔍 HOW DO I TRACK MY ORDER?

You’ll receive a tracking link via email once your order ships.
If you don’t receive tracking or encounter issues, email us at support@wildhoof.shop.

✏️ CAN I CHANGE OR CANCEL AN ORDER?

If you need to make changes or cancel your order, contact us immediately before it is processed.
Once your order is fulfilled, you’ll need to refer to our Return & Refund Policy.

📦 WHAT IF MY PACKAGE ISN'T DELIVERED?

Check around your property or with neighbors
Contact the shipping carrier with your tracking number
If it’s still unresolved, email us at support@wildhoof.shop

❗ MY TRACKING NUMBER ISN’T WORKING

Tracking numbers may take 1–2 business days to become active.
If it still doesn’t work after that, please contact the carrier or email us.

⏰ MY ORDER IS LATE — WHAT SHOULD I DO?

If your domestic order hasn’t arrived after 15 business days, or
If your international order hasn’t arrived after 25 business days,
Please contact us and we’ll assist you promptly.

💳 WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, and PayPal for fast, secure checkout.

🕒 WHEN WILL MY CARD BE CHARGED?

Your card will be charged immediately upon placing the order.

🔐 IS MY PERSONAL INFORMATION SAFE?

Absolutely. We use SSL encryption to protect your credit card and personal data during checkout.
Your payment info is used only to complete the transaction and is never stored on our servers.

📬 STILL NEED HELP?

We’re here to support your journey — every step of the trail. 🤠🐴